f you need to request an exchange or return, please review our policies below:
Exchanges
You may request an exchange within 7 calendar days of receiving your order. The product must be in perfect condition, show no signs of use, and include its original packaging and all tags.
Shipping costs associated with exchanges are the responsibility of the customer, except in cases where the error was made by Piello.
Exchanges apply only to full-price items.
Returns
We accept returns within 7 calendar days of receiving your order. The product must be unused, in its original condition, and with its original packaging intact.
Once the product has been received and inspected, your refund will be processed within 5–10 business days using the original payment method. Original shipping costs are non-refundable.
How to Request an Exchange or Return
Email us at [email protected] with your order number. Please let us know the reason for your request and, if necessary, include photographs of the product.
We will respond within 48 hours with the next steps.
